Legal
Privacy Policy
Glass House Solutions Pty Ltd, T/A "Personal Best Collective" ("Personal Best Collective", "PB Collective", "PB", "we", "us", "our") operates a digital platform that connects users with multiple independent coaches across training, nutrition, recovery, and performance services.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last Updated: 03/04/2026
PB Collective is a technology platform, not a direct provider of coaching services. Coaches available through the platform are independent service providers.
By using PB Collective:
- You engage directly with coaches
- Coaches may access and process your data to deliver services
- PB Collective provides the infrastructure that enables this interaction
PB Collective provides technology infrastructure only and does not provide coaching, medical, health, or performance advice. All coaching services are provided by independent coaches who are solely responsible for the advice, programs, and services they deliver.
PB Collective does not supervise, control, or guarantee the quality, accuracy, or outcomes of any coaching services. You acknowledge that any actions you take based on coaching or information obtained through the platform are at your own risk.
We collect information necessary to operate the platform and deliver services effectively.
Personal Information
- Name, email, phone number
- Account login details
- Payment and billing information
Health and Performance Data (Sensitive Information)
- Training data (workouts, performance metrics)
- Recovery and readiness data (pulses, fatigue, soreness)
- Injury and rehabilitation information
- Body composition and physical metrics
- Nutrition and lifestyle data
User-Generated Content
- Messages between users and coaches
- Feedback and check-in responses
Usage and Technical Data
- Device information
- App interaction data
- Log and analytics data
Third-Party Data
- Wearables and integrations (if connected)
- Referrals from other coaches or users
You retain ownership of your personal information. By using PB Collective, you grant us a limited, non-exclusive right to store, process, and use your data for the purpose of operating and improving the platform. Coaches are granted access to your data solely for the purpose of delivering services to you and may not use your data outside of the platform without your consent.
We collect information through:
- Direct user input during onboarding and usage
- Interactions within the platform
- Communications with coaches
- Connected third-party services
- Cookies and analytics tools
We use your information to:
- Deliver and operate the PB Collective platform
- Enable coaching services across multiple providers
- Facilitate communication between users and coaches
- Provide progress tracking, insights, and readiness indicators
- Improve platform functionality and user experience
- Process payments and manage subscriptions
- Send service-related notifications
- Comply with legal obligations
We may use automated systems to generate insights, recommendations, or indicators based on your data (for example, readiness or progress metrics). These outputs are informational only and are not a substitute for professional judgment. Final decisions regarding your training or health remain with you and your coach.
We may use de-identified and aggregated data for analytics, product development, and performance benchmarking. This data cannot be used to identify you.
By using PB Collective, you consent to the collection and use of health and performance data for the purpose of delivering coaching services.
This data may be:
- Accessed by coaches you engage
- Used to inform training, recovery, and lifestyle decisions
- Processed to generate insights and recommendations
This information is used to support training, recovery, and performance insights and does not constitute medical advice, diagnosis, or treatment. You should seek qualified healthcare advice where appropriate.
You may withdraw consent at any time, noting this may limit platform functionality.
Coaches
- Coaches you engage will have access to relevant data
- Multiple coaches may access shared information where applicable
- This enables coordinated, multi-disciplinary support
Third-Party Service Providers
- Payment processors
- Cloud hosting providers
- Analytics and monitoring services
- Communication and messaging infrastructure
- Wearable and integration partners
These providers are only given access to the information necessary to perform their functions.
Legal Requirements
Where required by law or regulatory authorities.
We do not sell your personal information. Coaches you engage will have access to relevant information required to deliver their services. Where you engage multiple coaches, your data may be shared across those coaches to enable coordinated support. You have control over which coaches can access your information and may revoke access at any time through the platform.
You are responsible for any content you upload, including messages, images, and videos. By uploading content, you grant Personal Best Collective a limited right to store, process, and display that content for platform functionality. We reserve the right to remove content that violates our terms or is deemed inappropriate.
Some third-party providers may store or process data outside Australia. We take reasonable steps to ensure these providers comply with privacy obligations.
We take reasonable steps to protect your information, including:
- Encryption of data in transit and at rest
- Role-based access controls (client, coach, admin)
- Secure cloud infrastructure
- Monitoring and access logging
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication controls, and role-based access permissions. Access to personal information is restricted to authorised personnel and service providers who require it to operate the platform.
In the event of a data breach that is likely to result in serious harm, we will notify affected users and relevant authorities in accordance with the Notifiable Data Breaches scheme under Australian law.
We retain different types of data for different periods, including:
- Account data: retained while your account is active
- Health and performance data: retained to support ongoing services and history
- Messages and media: retained to maintain coaching context
- Financial records: retained as required by law
You may request deletion of your account and associated data, subject to legal and operational requirements.
You have the right to:
- Access your personal information
- Request corrections
- Request deletion (where applicable)
- Control which coaches can access your data
- Opt out of non-essential communications
Requests can be made via the contact details below.
We may send you:
- Service notifications (workouts, bookings, messages)
- Progress and check-in reminders
- Account and billing updates
You can manage notification preferences within the app.
- Where the user is under 18, a parent or guardian must provide consent for data collection and use.
- The parent or guardian may request access to or deletion of the minor's data at any time.
PB Collective may integrate with or link to third-party services. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. Updates will be made available within the app or via our website.
If you have questions or requests regarding your privacy: